Terms of service
Last updated: 29th November, 2025
Welcome to Spirit Dog Co.! The terms “we”, “us”, and “our” refer to Spirit Dog Co. We operate this website and online store, including all information, tools, features, and services available from this site to you, the user (the “Services”). Spirit Dog Co. is powered by Shopify, which enables us to provide the Services to you.
By accessing or using any part of the Services, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Services.
Please read these Terms carefully, as they contain important information about your legal rights under Australian law, including disclaimers, limitations of liability, and your rights under the Australian Consumer Law (ACL).
SECTION 1 — ACCESS & ACCOUNT
By using the Services, you represent that you are at least 18 years old or the age of majority in your state or territory of residence, or that you are using the Services with the consent of a parent or guardian.
To make a purchase, you may be required to provide personal information, including your name, email address, payment information, and shipping address. You agree that all information you provide is true, current, and complete.
You are responsible for maintaining the confidentiality of your account information and for all activity under your account.
SECTION 2 — OUR PRODUCTS
We make every effort to display our products accurately. Colours, appearance, and packaging may vary slightly depending on your device settings.
All product descriptions and prices are subject to change at any time without notice. We reserve the right to discontinue any product at any time.
Nothing in these Terms limits any rights you may have under the Australian Consumer Law, including your right to a repair, replacement, or refund if a product is faulty, damaged, or not as described.
SECTION 3 — ORDERS
Your order is an offer to purchase. Spirit Dog Co. reserves the right to accept or decline any order at our discretion. An order is considered accepted once payment is processed and we issue an order confirmation.
Once an order is placed, we may not be able to modify or cancel it.
If we cancel or cannot fulfil an order, we will contact you using the details provided at checkout.
All purchases are subject to our Refund Policy.
You agree that your purchases are for personal use, not for resale.
SECTION 4 — PRICES & BILLING
All prices are in Australian Dollars (AUD) unless otherwise stated.
Prices may be updated at any time without notice. The price you pay is the price displayed at the time of purchase.
Unless stated otherwise, prices exclude shipping fees, taxes, and duties.
You agree to provide accurate and up-to-date payment information. By completing a purchase, you confirm that you are authorised to use the payment method provided.
SECTION 5 — SHIPPING & DELIVERY
Orders are shipped from Queensland, Australia.
Shipping timeframes are estimates only and may vary based on location, carrier delays, or circumstances outside our control.
Once your order has been handed to the carrier, risk passes to you.
If your order arrives damaged, faulty, or incorrect, please contact us — you may be entitled to a remedy under the Australian Consumer Law.
SECTION 6 — INTELLECTUAL PROPERTY
All content included in or made available through the Services—including text, logos, graphics, designs, product names, brand elements, photos, videos, and other materials—is owned by Spirit Dog Co. or its licensors and is protected by Australian and international intellectual property laws.
You may not reproduce, distribute, modify, or exploit any part of the Services without our written permission.
SECTION 7 — OPTIONAL TOOLS
We may provide access to third-party tools. You acknowledge that these are provided “as is” without warranties. Your use of third-party tools is entirely at your own risk. Any future features added to the Services will also be subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
Our Services may include links to third-party websites. These sites are not affiliated with Spirit Dog Co., and we are not responsible for their content, accuracy, or policies. Accessing these sites is at your own risk.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Spirit Dog Co. is powered by Shopify. Shopify enables the platform but is not responsible for any transactions between you and Spirit Dog Co. You agree that Shopify is not liable for any issues arising from purchases or use of the Services.
SECTION 10 — PRIVACY POLICY
Your personal information is collected, stored, and processed in accordance with our Privacy Policy and Shopify’s Privacy Policy.
Your information may be transferred or stored outside Australia as required for the operation of our Services.
SECTION 11 — FEEDBACK & REVIEWS
If you submit feedback, suggestions, reviews, or similar content (“Feedback”), you grant us a perpetual, worldwide, royalty-free licence to use and publish that Feedback for any purpose.
You confirm that you own your Feedback and that it does not violate any rights of others.
We may remove Feedback that we deem inappropriate, offensive, or fraudulent.
SECTION 12 — ERRORS & INACCURACIES
Occasionally our website may contain errors related to pricing, descriptions, promotions, or availability. We reserve the right to correct errors and to update or cancel orders if needed, even after an order has been placed.
SECTION 13 — PROHIBITED USES
You agree not to use the Services for:
• unlawful purposes
• violating Australian laws or regulations
• infringing on intellectual property rights
• harassment, abuse, defamation, or discrimination
• impersonation of others
• spreading malware or harmful code
• interfering with the security or functionality of the Services
We may suspend or terminate access for violations.
SECTION 14 — TERMINATION
We may terminate or suspend your access to the Services at our discretion.
Sections relating to Intellectual Property, Feedback, Warranty Disclaimers, Limitation of Liability, Indemnification, Privacy, and Governing Law will continue after termination.
SECTION 15 — WARRANTY DISCLAIMER
Except as required under the Australian Consumer Law, the Services are provided “as is” and “as available.” We do not guarantee uninterrupted or error-free operation of the website.
Your rights under the ACL cannot be excluded, modified, or limited.
SECTION 16 — LIMITATION OF LIABILITY
To the maximum extent permitted by Australian law, Spirit Dog Co. will not be liable for indirect, incidental, or consequential losses arising from use of the Services or products.
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law, including rights to a refund, repair, or replacement for faulty goods.
SECTION 17 — INDEMNIFICATION
You agree to indemnify Spirit Dog Co. and our partners, employees, and contractors against claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 — SEVERABILITY
If any provision of these Terms is found invalid, the remaining provisions will remain in full force.
SECTION 19 — ENTIRE AGREEMENT
These Terms, along with any policies posted on our site, form the entire agreement between you and Spirit Dog Co.
SECTION 20 — ASSIGNMENT
You may not transfer your rights under these Terms without our written permission. We may assign our rights at any time.
SECTION 21 — GOVERNING LAW
These Terms are governed by the laws of Queensland, Australia, and the courts of Queensland shall have exclusive jurisdiction.
SECTION 22 — CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services indicates acceptance of any updated Terms.
SECTION 23 — CONTACT INFORMATION
Questions about these Terms can be sent to:
Spirit Dog Co.
📧 hello@spiritdogco.com
📍 PO Box 9093 Pacific Paradise QLD 4564
ABN: [Insert ABN]